If we're improving the network in your area, services may be interrupted for a short period in certain areas. You have network coverage in your area - if you can only see one or two bars on your dashboard, you may have problems connecting to the Three Mobile Broadband network.You may need to switch it off when installing your dongle software or change some settings to 'allow' your dongle to connect to the internet. A firewall isn't interfering with your software - your firewall or anti-virus software may be blocking access to the internet or interfering with your software.When you insert your SIM card, make sure that you push it right into the dongle until it locks itself inside. Your SIM is correctly installed - your dongle won't work if your SIM hasn't been properly inserted. You can also try plugging the dongle into a different USB port. If your dongle came with an extension cable, you can use that to make sure it's properly plugged in. The dongle is correctly plugged in - the casing around your USB port may be stopping your dongle from connecting.Your dongle may not have been found when you plug it in if your computer hasn't finished starting up. Your computer has finished starting up before you try to connect to our network.Unplug your dongle for about ten seconds, then plug it back in. If your dongle doesn't have a solid green light, you are not connected. If you're having problems connecting to the internet with your dongle, these tips may help you.
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